Terms

These terms are between you and me. There is no agency behind me, no account manager, and nobody the work gets handed down to.

Buying anything on this site, or booking a paid session, means you accept these terms. If something in them is wrong for your situation, email me before you buy and we'll agree it in writing instead.

If the scope of what you want differs from any of the above, we agree it in writing first and that written scope wins over this page.

Every price on this site is exclusive of VAT, and VAT is added at checkout at the current rate. Prices are in pounds sterling.

Payment is taken through ThriveCart at the point of order. Be Known can be paid in 2 equal instalments, the first on booking and the second before session 3. The Run is invoiced monthly in advance.

A price is what it says when you buy. If I change what something costs, that applies to new orders, never to work already booked.

If an invoice goes unpaid for 30 days I can pause the work until it's settled. I'll tell you before I do it, not after.

If you're buying as a consumer rather than for a business, the Consumer Contracts Regulations 2013 give you 14 days from the day you order to change your mind, for any reason or none, and get your money back.

Most of what I sell gets delivered faster than that, which is where it gets specific.

If you ask me to start inside the 14 days, and the checkout asks you to confirm exactly that, then 2 things follow. You keep the right to cancel while the work is only part done, and you pay for the part I've already done. Once the work is finished and delivered, the right is gone. That's the law, not a term I've invented, and it's the same rule that lets you have the Red Pen recording in 2 days rather than 15.

If you'd rather keep the full 14 days untouched, say so and I'll simply start on day 15. It costs you nothing except the wait.

To cancel, email sarra@theghost.rocks and say you're cancelling. Any clear statement does it. You don't need a form, a reason, or a particular set of words, and I won't ask you for any of them. Refunds go back to the card you paid with, within 14 days of me being told.

Buying for a business? The 14-day right doesn't apply to you by law. Read the refund page anyway, because I offer more than the law makes me.

• If it doesn't sound like you, it doesn't ship. Rewrites are the work, not an extra and not a favour.
• Nothing publishes without your yes. Not a draft, not a test, not a single line.
• The person on the call is the person writing. Nothing is handed down, because there is nobody to hand it to.
• Deadlines I've named, I keep. 3 working days for a Sighting, 5 for first drafts on The Run. If something is going to be late you'll hear it from me first, with a new date.
• I'll tell you when the answer is no. If writing isn't your problem, or your offer is the problem, I'll say so rather than sell you the next thing up.

Being straight about this now is cheaper for both of us than an argument later.

• No guaranteed leads, enquiries, revenue or followers. Nobody honest can promise those, because they depend on your market, your offer and what you do next.
• No guaranteed reach. Platforms decide who sees what and they change their minds constantly.
• Not a substitute for professional advice. Nothing I write for you is legal, financial, tax or regulatory advice, and it's your job to check anything that needs checking before it goes out under your name.
• I can't fix an offer nobody wants. Writing makes a real thing findable. It can't manufacture demand that isn't there.

• Turn up. Sessions are live and booked in both diaries. Reschedule with at least 24 hours' notice and it costs nothing. Miss one without telling me and it counts as used.
• Answer within reason. If a piece of work stalls on your side for more than 60 days I can close it out. I'll chase you twice before I do.
• Own what you send. By sending me material you confirm you have the right to, and that using it doesn't breach anybody else's rights, an NDA, or your employer's rules.
• Check the facts. I write what you tell me. Anything published under your name is yours, including the accuracy of it.

Ghosted means ghosted. I don't claim your work as mine, I don't put your name on my site without asking, and I don't discuss what you told me in a session.

An NDA is available on request and I'll sign yours rather than insisting on mine.

Where I do name a client or quote a result, it's because they said yes to it specifically. Where I report numbers, they come from analytics exports for the dates stated, and I'll show you the export.

You do, on payment. Every piece of writing I produce for you, the report, the Blueprint, the Voice Print, the drafts, published or not, is assigned to you once the invoice is settled. It's yours during the work and it stays yours after it ends. These are not rented posts.

Until payment clears, I keep the rights. That's the only leverage a 1-person studio has and it has never once needed using.

What stays mine is my own methods, templates and frameworks, which I use with everybody. You own the output, not the process that made it.

• 30 days' notice, either way, no tie-in. Give notice at any point and the current month finishes normally.
• Invoiced monthly in advance. The month you've paid for is the month you get.
• Unused drafts don't roll over. They'd pile up into a backlog nobody publishes, which defeats the point.
• Voice notes are deleted on request, at any time, including while the work is running.
• You keep the Voice Print. It's yours, it's written down, and you take it with you when you go.

Nothing here limits my liability for death or personal injury caused by negligence, for fraud, or for anything else the law says can't be limited. It can't be and I wouldn't want it to be.

Beyond that, and to the extent the law allows, my total liability is capped at the fees you've paid me for the piece of work the claim relates to. I'm not liable for lost profit, lost revenue, lost business, lost data or reputational loss.

Your statutory rights as a consumer are unaffected by anything on this page.

If something's gone wrong, email sarra@theghost.rocks and say what it is. I answer my own email and I'd rather hear it directly. I'll reply within 5 working days and tell you what I'm going to do about it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can bring proceedings in your own country instead.

I may update these terms. The version that applies to your purchase is the one that was on this page when you bought.